Ops Scorecard Project

In a nutshell, Ops Scorecard is a tool for auditing, tracking, and analyzing an organization’s IT service management capabilities and performance.

The first goal of Ops Scorecard is to provide the immediate feedback that your engineering and operations teams need to both reinforce IT service management best practices and push them towards continuous improvement. The second goal of Ops Scorecard is to provide your organization’s upper management with a clear picture of your IT service management improvement efforts (and help them measure their return on investment).

For more information go to the Ops Scorecard project site:
http://code.google.com/p/ops-scorecard/